Refund policy
REFUND POLICY
Last updated: December 18, 2025
Thank you for shopping at Kilan Coffee. We want you to be completely satisfied with your purchase.
Returns & Refunds
Due to the nature of our coffee products, we can only accept returns and offer refunds under the following conditions:
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Damaged or Defective Products: If your coffee arrives damaged or defective, please contact us within 7 days of delivery with photos of the damaged product and packaging. We will provide a full refund or replacement.
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Wrong Item Shipped: If you receive the wrong product, please contact us within 7 days of delivery. We will arrange for a replacement or full refund.
How to Request a Refund
To request a refund, please contact us at support@kilancoffee.com with:
- Your order number
- Reason for return
- Photos (if applicable for damaged/defective items)
Refund Processing
Once we receive your email, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 5-10 business days to your original payment method.
Shipping Costs
Original shipping charges are non-refundable.
Contact Us
If you have questions about our refund policy, please contact us at support@kilancoffee.com