Shipping policy
SHIPPING POLICY
Last updated: December 18, 2025
Thank you for choosing Kilan Coffee! We partner with Dripshipper to fulfill and ship your coffee orders directly to your door.
Processing Time
Orders are typically processed within 1-3 business days (Monday-Friday, excluding holidays). You will receive a confirmation email with tracking information once your order has shipped.
All of our products are shipped in curbside recyclable mailers and boxes.
We ship all orders via USPS, UPS, and FedEx.
Shipping Methods & Delivery Times
We currently ship within the United States. Delivery times vary based on your location:
Orders ship the day roasted/packed and are generally delivered to customers in 3-4 business days.
- Standard Shipping: 3-4 business days
Please note that delivery times are estimates and may be affected by carrier delays, weather conditions, or other unforeseen circumstances.
Shipping Costs
Shipping costs are calculated at checkout based on your location and the weight of your order. Free shipping may be available on orders over a certain amount (as indicated on our website).
International Shipping
We are currently exploring international shipping options. Please contact us at [your email] if you're interested in international delivery, and we'll do our best to accommodate your request.
Order Tracking
Once your order ships, you'll receive a tracking number via email so you can monitor your delivery progress.
Delivery Issues
If your order doesn't arrive within the estimated delivery time, or if there are any issues with your shipment, please contact us at [your email] with your order number, and we'll work with our fulfillment partner to resolve the issue.
Undeliverable Packages
If a package is returned to us as undeliverable due to an incorrect address or failed delivery attempts, we will contact you to arrange reshipment. Additional shipping charges may apply.
Contact Us
For questions about shipping, please contact us at support@kilancoffee.com